The first month of 2018 is just over. But 2018 has started strongly for the Manual.to team. Plenty of things happening, lot of activities and opportunities. As the team expands and Manual.to is used in more and more organisations, one new year resolution we’ve taken is to start sharing our journey. And what we are all about. Building a company is not just about securing customers. It is a journey of people, driven by an entrepreneurial drive to, well, make the world a better place. In our case, the specific part of the world we are looking at making better is the one known as workplace instructions.
Indeed. Also more commonly known as manuals (hence the name of the company!). We are still learning how various companies are using our platform but there are three clear problems that companies are telling us they address with Manual.to. First, they are annoyed by the cost and complexity in producing workplace instructions. It is lengthy, difficult to maintain and disseminate, it is often not digital so not aligned to modern ways of working, multilingual manuals are hard to produce and maintain, etc… They are also frustrated by the difficulties their employees have with finding these instructions. For instance, these instructions can be printed in hard copies that people do not carry around, or they are stored on some difficult to navigate intranet or they are being stored on email. And when they find them, it is a pdf or a video and find the exact subset of the instruction is time consuming (ever scrolled through a video of 5 minutes when what you need is the 5 seconds on how to use a tool or flick through a 10 pages pdf document?). Finally, it is about measuring how these instructions are used. They are in the complete dark as per if these instructions are used, by who, what part is most accessed, etc… So they can’t feedback to training team, support teams, etc…
But, what does this mean to Manual.to users?
Good question dear reader, good question. Manuals are just a mean to an end. Companies do not produce instructions for the fun of it. They do so so that they can function in a better, more efficient way. The impact of poorly executed manuals can be widely felt within the organisation. This is measured in various ways. For instance support cost is high when customers or employees are rolling out new ERP or employee application. Employees are spending time in training class, away from their normal work station so can’t perform their duties (eg: in customer facing situation). COGS can increase when materials is not correctly placed in warehouse. Interim workers take longer to be trained leading to their managers spending hours repeating the same instructions. And many other issues.
Nice. So, who is actually using Manual.to then?
This isn’t the right place to list all our users so we’ll share later some of the great companies we work with. I’ll just share that Manual.to is used by organisations that operate across retail, transport, manufacturing, health, automotive or software. And located in Belgium, Netherlands, UK with prospective conversation expanding our presence to Spain, France and all the way to Asia. Here are a three specific examples
- In the UK, the NHS has started to use our platform in the Chelsea and Westminster hospital. They use Manual.to pass information to staff in an interactive way and provide reference materials at the point of need. Long term, the NHS sees Manual.to being used for clinical and non-clinical training and look forward to integrating it into their new eLearning tool.
- ISS Belgium, a leading organisation in facility management is using Manual.to disseminate to their colleagues the best ways to use their products.
- Volvo is using Manual.to inform their dealers across Belgium and Luxembourg about their new cars and activities taking place in their network. They needed to move away from mail based presentation and deck and needed a more dynamic format and data rich platform.
So, that’s all for now. This is of course a very brief summary of Manual.to and the story so far. We’ll soon be presenting you some of the key features, our team members as well as the people that we work, from partners and customers. So, stay tuned and happy manualing!