Customer Story: Audi & D’Ieteren

Audi‘s innovative approach to customer service is amplified through its partnership with Manual.to, particularly in managing multilingual documentation. Thibaut from Audi explains how Manual.to’s platform has transformed the way they deliver information to customers using their Audi on Demand service, ensuring accessibility in over 100 languages. This capability is critical for Audi, whose diverse customer base spans multiple regions and language preferences.

Audi values the importance of multilingual documentation, as it allows them to cater to customers’ specific needs without language barriers. With Manual.to, Audi can automatically translate all necessary documents into various languages, making sure that customers from different backgrounds can easily access crucial information.

To ensure smooth and efficient communication, Audi has integrated QR codes in their vehicles, brochures, and internal systems. These QR codes link to vital multilingual documentation, enabling customers to retrieve instructions and details instantly, regardless of their location or language preference. Thibaud emphasizes how this innovation aligns with Audi’s dedication to providing excellent customer service while maintaining a forward-thinking, intuitive approach.

Through this partnership, Audi has simplified the management of multilingual documentation, enhancing the overall customer experience. Manual.to’s platform allows Audi to ensure that all information is accurate, up-to-date, and accessible in the customer’s preferred language. This seamless process eliminates language barriers and demonstrates Audi’s commitment to inclusivity and innovation.

With Manual.to, Audi is setting new standards in providing multilingual documentation that supports their global customer base, ensuring smooth and efficient communication at every touchpoint.