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Binders Media BV is a private limited liability company incorporated under Belgian law, having its registered office at 9000 Ghent, Volmolenstraat 29, Belgium and is registered with the Crossroads Bank of Enterprises under the number 0657.817.970 (hereinafter “Binders Media”, “we” or “us”).
This is the policy of Binders Media with respect to the use of cookies on our Manual.to platform (the platform through which a client of Binders Media and/or you (as end user) can, create, share and read visual instructions, manuals and other content, hereinafter “Platform“) and our website (hereinafter the “Website”). This cookie policy serves to inform you of the cookies we use, so that you can easily manage your cookie-settings.
This cookie policy should be read together with our Privacy Policy, which can be found here.
Cookies are small pieces of information in the form of text files, created by a program on the server of the Platform or Website, which are then stored on your computer or mobile device via your browser. The Belgian Act on Electronic Communications (transposition of the European e-Privacy Directive) and the General Data Protection Regulation 2016/679 applies to them.
Some of the cookies that we use on our Platform and Website are essential to make this Platform and Website work, others serve to provide you a better, faster and safer user experience. For instance, by using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language, etc.).
a) Types of cookies on the Platform and Website
Cookies are often classified in the following categories:
You will find more information on the specific cookies that we use on our Platform and/or Website in section 3.b. below, and you will learn how to manage these cookies (including, if desired, how to delete them) under section 4.
| Type of cookies | Name | Information collected | Purpose | Storage Period | First vs Third party |
|---|---|---|---|---|---|
| Technical/necessary cookiesTechnical/necessary cookies are indispensable for the proper functioning of the Platform and/or Website and for certain specific services requested by the visitor/user. For instance, it allows you to navigate between the different parts of the Platform or Website and make it more pleasant for visitors to use them. For example, these cookies can remember your language preferences, whether or not you are using our Platform or Website for the first time, and irrespective of whether you have accepted our cookie banner, etc.Due to the technical necessity of these cookies, only an information obligation applies and these cookies cannot be refused by the visitor of the Platform or Website as applicable. | Manual-login | Season id | Keep track of user sessions in our application | Valid for 8 days after issuing | First party |
| Intercom-session-xyz | Session id | Keep track of user sessions for our support chat. | Valid for one week after issuing. | Third Party: Intercom https://intercom.com/legal/privacy | |
| Analytical cookies (non-necessary cookies)Analytical cookies compile statistics on certain information (e.g. popularity, number of users, etc.). These cookies allow us to recognize the visitors, to count the number of visitors and to identify the way in which they navigate. This allows us to improve the user navigation and to ensure that visitors can faster and more easier find what they need.Analytical cookies are only placed after acceptance by the user/visitor. | _ga | Unique user id | Keeps track of user identity | Valid for two years after issuing | Third Party: Google https://marketingplatform.google.com/about |
| _gid | Unique user id | Keeps track of user identity | Valid for one day after issuing. | Third Party: Drift https://www.drift.com/privacy-policy/ | |
| drift_campaign_refresh | Session id | Keeps track of the users current session for our corporate site chat | Valid for 30 minutes after issuing. | Third Party: Drift https://www.drift.com/privacy-policy/ | |
| drift_aid | Unique user id | Keeps track of user identity for our corporate site chat | Valid for two years after issuing | Third party: Drift https://www.drift.com/privacy-policy/ | |
| NQ_cookieId | Unique user id | Keeps track of user identity for our corporate site. | Valid for one year. | Third party: Albacross Https://albacross.com/privacy-policy/ | |
| nQ_userVisitId | Session id | Keeps track of user session for our corporate site. | Valid for one year. | Third party: Albacross https://albacross.com/privacy-policy | |
| Other non-necessary cookies | |||||
| Advertising cookies (non-necessary cookies)Advertising cookies are cookies used for personalized advertisement. Such cookies will only be placed after acceptance by the user/visitor. |
All major internet browsers offer the option to manage the cookies that were installed on your computer or mobile device.
In case you do not want that our Platform or Website places cookies on your computer or mobile device, you may limit or delete this easily by adjusting your browser or mobile settings. In addition, you can set you browser or mobile settings in such a way that you get a notification every time you receive a cookie on your computer or mobile device, so that you can decide whether you wish to accept this cookie or not, or even prevent cookies from being created or stored on the hard drive of your computer. As a result, you may choose to block all cookies or only accept cookies from certain platforms or websites.
Please note that when you disable certain cookies, it is possible that certain parts of our Platform or Website will no longer function (properly) and you will no longer enjoy an optimal user experience. Binders Media cannot guarantee access to and operation of the Platform or Website if you have disabled the creation of cookies by your internet browser. Accepting cookies makes browsing the internet much easier and ensures that the platforms and websites you visit perform better. The use of cookies is generally accepted by internet users.
Information regarding how to manage and delete cookies via the settings of your browser is accessible on the following websites (as amended from time to time by the relevant third party browser provider):
| Browser | How to manage and delete cookies via your browser: |
|---|---|
| Safari | https://support.apple.com/en-gb/HT201265 |
| Google Chrome | https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en |
| Internet Explorer | https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies |
| Mozilla Firefox | https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored |
We process the personal data that we collect through our cookies. You can read in our Privacy Policy how this processing takes place and which rights you have.
Binders Media may amend this cookie policy at all times for example in order to update it as a result of the use of new functionalities on our Platform or Website. Any changes we may make to our cookie policy will be indicated on the Platform and/or Website and when proportionate in line with the significance of the changes, may be notified to you by e-mail or advised to you on your next log-in to the Platform or your next Website-visit. The date of the most recent version is shown in the top right-hand corner of the cookie policy. Please review Binders Media’s cookie policy periodically to stay informed of changes that may affect you.
This cookie policy shall be governed, interpreted, and implemented in accordance with Belgian laws.
The Ghent Courts (department Ghent) are exclusively competent to decide on any dispute that may arise from the interpretation or implementation of this cookie policy, without prejudice to the consumer’s right to present a dispute before a competent court on the basis of a mandatory statutory provision.
If you have any questions, comments or complaints in relation to this cookie policy, please feel free to contact us by e-mail at dpo@manual.to.
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