Customer Story: Dripl

Dripl is a company that innovates hydration solutions by providing fun, healthy, and sustainable refill stations, using advanced tools like Manual.to to ensure seamless machine maintenance and customer satisfaction.

Lucas Moreau, Chief Technology Officer, highlights the exact impact of using Manual.to in order to improve machine maintenance. Their customers can now maintain their machines independently, reducing the need for additional technicians and enabling companies to optimize their resources. By empowering users to perform routine machine maintenance themselves, Dripl is able to focus on scaling operations without being hindered by constant technical support needs.

These tools have been integrated into various areas of the business. First, they guide customers through the process of refilling and maintaining their equipment, ensuring that machines continue to function smoothly. Additionally, the solution supports the company’s production partners by providing clear assembly instructions. . This comprehensive approach streamlines operations and boosts the efficiency of machine maintenance across the board.

The initiative began in the Dutch market, where it has already proven successful. The rising demand for this solution in other markets is evidence of its effectiveness. Customers appreciate the ease of use and the ability to follow step-by-step instructions, which leads to fewer mistakes and less downtime. As machine maintenance becomes more manageable, companies can also reduce their environmental footprint by prolonging the lifespan of their equipment.

This approach not only simplifies machine maintenance but also aligns with broader business goals of sustainability and operational efficiency. By adopting Manual.to, Dripl is able to achieve long-term cost savings while ensuring their machines remain in top condition.