Customer Story: G4S at Brussels Airport

At G4S Aviation Security at Brussels Airport, Manual.to has completely transformed the training and onboarding process, particularly in managing a multilingual workforce that continues to grow. Roel Van Den Bulck, the Quality and Training Manager at G4S, explains how Manual.to was initially adopted to improve safety protocols. Over time, however, its use expanded to include other areas of the business, such as human resources, tarmac operations, and transportation services within the airport.

With over 300 employees working across different services, G4S faced challenges when the language composition of its staff began to shift. Previously, the workforce primarily spoke Dutch, but now 50% of the team speaks French. This sudden change made training and onboarding more complex, as G4S had to ensure that all employees, regardless of language, could understand the instructions. Roel mentions that Manual.to helped G4S quickly translate more than 100 work instructions into both Dutch and French. This solution allowed employees to access critical procedures and guidelines, regardless of the language they spoke.

The ability to provide clear and consistent instructions in multiple languages has greatly improved safety across G4S Aviation. It has also significantly reduced the risk of errors during operations. Additionally, the use of Manual.to has made the entire training and onboarding process more efficient by cutting down the time employees spend waiting for instruction. Staff members can now access up-to-date procedures directly from their mobile devices, ensuring they have the latest information at their fingertips.

By simplifying training and onboarding, Manual.to has helped G4S maintain high standards of safety and compliance. Both new and experienced employees benefit from the platform, which enhances operational efficiency across all departments.