Customer Story: Thercon

Thercon, is a distributor of climate solutions such as heat pumps and air conditioning systems. They significantly improved its installation processes by leveraging Manual.to. Previously, the company relied on professionally recorded installation videos, which were produced in a dedicated studio. This method, while effective for providing guidance, was highly time-consuming and resource-intensive. Every time a product was updated or modified, the old videos became outdated and required re-recording, leading to delays and additional costs.

Today, Thercon has adopted a more streamlined and flexible approach. Installers now use Manual.to,which allows them to scan a QR code placed directly on Thercon’s products. This instantly provides access to updated video instructions tailored to the specific product being installed. As a result, the latest installation and configuration guidelines are always available to the installer, regardless of when or where the installation is taking place. They became so simple and easy to follow that a teenager could complete an installation correctly on the first try.

This innovative approach not only eliminates the need for costlyg video production but also ensures that instructions are always up-to-date. By simply scanning the QR code, installers gain immediate access to the correct installation process for the exact model they are working with. This leads to fewer errors and more efficient workflows.

The shift from traditional studio-recorded videos to dynamic digital instructions has had a major positive impact on Thercon’s operations. It has streamlined the way installation instructions are distributed to professional installers. This results in faster and more accurate installations, reduced error rates, and overall increased productivity. This digital transition continues to be a valuable asset for Thercon as it looks to maintain high standards of efficiency and customer satisfaction.