BekaertDeslee: 150% Boost in Global Training Efficiency
case study

BekaertDeslee: 150% Boost in Global Training Efficiency

Bekaert Deslee is the global leader in innovative mattress textiles and components. They retain this position by focusing on supporting their artisan workers, as much as they invest in cutting edge technology. Specializing in high-quality mattress fabrics and covers for customers like IKEA, they combine advanced textile technology with creative design to enhance the comfort, durability, and appeal of bedding products. Their expertise has made them a key supplier to mattress manufacturers worldwide.

Challenges: Streamlining Operations Globally

Bekaert Deslee faced several challenges in their global operations:

  1. Lack of Standardization: With over 20 branches worldwide, each with its unique methods of working, it was hard to standardize processes across the company. This led to inconsistency in processes, training effiencies and quality.
  2. Adapting to Industry 4.0: The need to stay ahead in the fast moving industrial environment is crucial. By going to Industry 4.0 Bekaert Deslee would be ready to quickly adapt and modernize their processes, thus staying ahead of their competitors.
  3. Language Diversity Among Employees: With over 4000 employees globally, from all continents, a multitude of languages are spoken within the company, complicating communication and training processes.

Joint Strategy with BekaertDeslee

To tackle these issues, BekaertDeslee developed a forward-thinking strategy:

  1. Standardization and Sharing: BekaertDeslee works on continuously improving and standardizing methods, using Manual.to, during internal team calls, setting up an extensive workflow for sharing and validating instructions across the company’s many locations. This ensures consistency in processes and across plants. 
  2. Collaborative Creation: Together, Manual.to and BekaertDeslee support the teams in creating and continuously improving their work instructions, ensuring they are up-to-date and reflective of their best practices. The solution is designed to allow BekaertDeslee to be able to keep their processes up-to-date and share any changes throughout the company instantly.
  3. Instant Translation: To overcome global language barriers, Manual.to gives BekaertDeslee the ability to not only provide over 100 languages in machine translation, but also the ability to have specific languages validated or supplied by translators, making the instructions accessible and understandable to all employees across the world. This instant accessibility also led to increased training efficiency across plants.

What BekaertDeslee’s saw

150%
Increase in training standardization across global operations
90%
Reduction in translation expenses
15%
Error rate reduction
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"Manual.to is a solution that our employees love to use. This way we create consistent ways of working worldwide."

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